joia9's Privacy Policy

When creating an account and using joia9's services, we collect various types of information. This information helps us provide you with a better service.

1.1 Identity Information

Information you provide at the time of account registration includes:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID or passport number (for identity verification)
• Email address
• Mobile number
• Residential address

1.2 Financial Information

Information collected for transaction processing:

• bKash, Nagad, Rocket or Upay mobile number
• Transaction history and amounts
• Deposit and withdrawal records
• Bonus usage information

1.3 Technical Information

Information collected automatically when you use our platform:

• IP address and device information
• Browser type and version
• Operating system
• Login and logout times
• Service usage patterns and statistics
• Referrer URL

1.4 Gaming Activity Information

• Play history and preferred games
• Bet amounts and results
• Account balance and transaction details
• Responsible gaming limit information

joia9 collects information in the following ways:

2.1 Information Provided Directly

When you voluntarily give us information — such as when registering an account, making a transaction, contacting support, or filling out a form.

2.2 Automatic Collection

When you browse our website, technical information is collected automatically through cookies, web beacons, and similar technologies.

2.3 Information from Third Parties

For identity verification and fraud prevention, we may receive limited information from legitimate third-party services. For payment processing, payment service providers such as bKash, Nagad, Rocket, and Upay may send us the necessary transaction-related information.

Collected information is used only for specific and lawful purposes:

We generally do not share your personal information with third parties. However, it may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted technology and service providers who work as part of our service. All such partners operate under strict confidentiality agreements and may use the information only for specified purposes.

4.2 Payment Processing

Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the information needed to complete transactions. This information is used only to verify and complete transactions.

4.3 Legal Requirements

There may be a legal obligation to disclose information based on a court order, legal process, or a valid request from a government authority. In such cases, we always act in accordance with applicable law.

4.4 Fraud and Crime Prevention

Information may be shared with relevant authorities to prevent fraud, money laundering, or other criminal activity.

The joia9 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve our service.

5.1 Essential Cookies

These cookies are essential for the core functions of the website — such as maintaining your login state, keeping transactions secure, and ensuring safety. These cookies cannot be disabled because the service will not work without them.

5.2 Functional Cookies

Used to remember your preferences and provide a personalized experience. For example, your language preference and display settings.

5.3 Analytics Cookies

Used to understand website usage patterns, which helps us improve our service. Data from these cookies is aggregated and not personally identifiable.

5.4 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause the service to not work properly.

We keep your information only for as long as it is necessary or legally required.

• While your account is active: All account-related information is retained for the duration of the active account.
• After account closure: Some information may be retained for the required period to meet legal obligations.
• Transaction records: Transaction data may need to be retained for an extended period to meet financial regulatory requirements.
• Legal matters: If any legal process is ongoing, the relevant information is retained until that process is concluded.

Information that is no longer needed is securely deleted or anonymized so that individuals cannot be identified.

joia9 applies industry-standard security measures to protect your information. We combine technical, administrative, and physical security measures.

As a joia9 user, you have the following rights regarding your personal information:

8.1 Right to Access Information

You can find out what information we hold about you, why we hold it, and how we use it. To request this information, send a message to [email protected].

8.2 Right to Correct Information

If your record contains incorrect or outdated information, you can request a correction. We are committed to maintaining accurate information.

8.3 Right to Delete Information

In certain circumstances, you can request that your information be deleted. However, some information may be required to be retained for legal or regulatory reasons.

8.4 Right to Restrict Data Processing

In certain circumstances, you can request that the processing of your information be restricted.

8.5 Right to Data Portability

Where applicable, you can request to receive your information in a structured format.

To exercise these rights, write to [email protected]. We will respond to your request within a reasonable time.

joia9 services are intended only for individuals aged 21 or older. We do not knowingly collect or process the information of any minor.

Age verification is in place during the registration process. If we ever become aware that a minor's information has been collected, that information will be deleted immediately and the associated account will be closed.

We pay special attention to protecting financial information. Payment processing on joia9 is handled through bKash, Nagad, Rocket, and Upay.

• Your full payment card or bank account details are not stored on our servers.
• Your mobile financial service PIN or password is never requested from us, and we do not know them.
• All financial transactions are completed through SSL encryption.
• Transaction records are kept solely for accounting and dispute resolution purposes.
• Suspicious transactions are monitored automatically.

The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800. Withdrawals are typically completed within 5 to 30 minutes.

joia9 may update this privacy policy from time to time. Changes may be made for the following reasons:

• Changes in legal or regulatory requirements
• Introduction of new services or features
• Changes in service operations
• Improvements to security measures
• Clarifications based on user feedback

For significant changes, we will publish a notice on the website and, where applicable, notify you by email. Continued use of joia9 after changes are made will be considered your agreement to the updated policy.

The date of the most recent update to this policy is noted at the top of the page.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. joia9 provides 24/7 support.

This privacy policy applies to all users of the joia9 platform. To learn more about responsible gaming, visit our Responsible Gaming page.